Timeline: Hi! Voice
2 December 2013What hoteliers need to do to avoid a Frankenstein’s monster in their IT
Jeff Edwards, columnist and Head of Global Hotel Business at Amadeus discusses how hoteliers can adapt and evolve their IT systems.
I’m often approached by hoteliers with one particular question: how can they adapt and evolve their IT systems? These hoteliers want to be able to use big data and integrated CRM …Published Article
1 December 2013Key questions employers ask regarding staff holidays
Shainul Kassam, columnist and Principal at Fortune Law discusses how, with the festive season just around the corner, this can be the busiest time of the year for the hospitality business. It is more important than ever that employers in this sector need to understand what their employee’s …Published Article
28 November 2013The “Call Me Back After Christmas” Objection and How to Deal With It
In this article, leading Sales Expert Andy Preston explains why it is that so many hotel owners and their salespeople get the “call me back after Christmas” objection only to find in January that they can’t get hold of the person ever again.Published Article
27 November 2013Our Greatest Challenge
David Collins, columnist and Co-Founder & Group Marketing Director at Great National Hotels & Resorts discusses possibly the greatest challenge facing hotel marketeers in 2014..
As we look to 2014, possibly the greatest challenge facing hotel marketeers is that of change.
Change is inherently good in that it forces you to …Published Article
22 November 2013Questions and Answers with Hospitality Technology Europe (HTE) event manager Claudia Harris
Questions and Answers with Hospitality Technology Europe (HTE) event manager Claudia HarrisPublished Article
19 November 2013Hospitality is more than just Hotels
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how varied the hospitality industry is and why employers should tap in to our industry talent..
What does the word “hospitality” actually mean to you? When I asked this of some school children earlier in the year they thought …Published Article
18 November 2013CONFERENCE PROGRAMME FOR 2014 HOSPITALITY TECHNOLOGY EUROPE (HTE) UNVEILED
An early sign up for conference sessions at the 2014 edition of Hospitality Technology Europe is being encouraged by the organisers as the conference programme is unveiled.Published Article
13 November 2013Daring to go digital: communications and the “new” media journey
Jane Schofield, columnist and Managing Director at Hotel La Tour discusses how to approach digital media and social platforms as part of your communications strategy.
Whether you love it or hate it, get it and use it or are leaving it up to a young intern and are not sure how …Published Article
29 October 2013Hotel Deal Sites: Use only as Prescribed
David Collins, columnist and Co-Founder & Group Marketing Director at Great National Hotels & Resorts discusses Hotel Deal Sites and how it’s best to approach this channel cautiously.
Hoteliers have a love/hate relationship with deal sites but they’re not a new phenomenon.
Bucket Shops, their predecessors from the ‘80’s for example, …Published Article
28 October 2013Top tips to avoid discrimination when recruiting
Shainul Kassam, columnist and Managing Partner at Fortune Law discusses that discrimination is a critical factor in all employment matters, and indeed since the advent of the Equality Act 2010 (the “Act”) in all areas of life, recruitment is an area of continuing growth in which organisations should be particularly …Published Article
28 October 2013How to Train New Cross-Selling and Up-Selling Skills
Despite the current economic climate, there are ways that hotels can easily generate more profit by taking advantage of up-selling and cross-selling opportunities – especially if you are operating a spa or leisure facilities within your hotel. With a few simple steps, you can help the team move towards generating more profit through up-selling and cross-selling opportunities.Published Article
28 October 2013CONFERENCE PROGRAMME UNVEILED AS TRAVEL TECHNOLOGY EUROPE (TTE) MARKS 100 DAYS TO GO
To celebrate 100 days to go until the 2014 edition of Travel Technology Europe (TTE) the organisers have unveiled the conference programme for the show. Full details are now live and online at www.traveltechnologyeurope.com.Published Article