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  • What does the future hold for hospitality?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the skills shortage in hospitality has hit crisis point, and what we need to do about it..
    Working in hospitality is much more than just serving customers food and drink. There is a skill and an art to …

  • Hospitality can change its image

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how monthly challenges such as Dry January and Veganuary are turning in to lifestyle choices, but the industry has their own challenge to set..
    The festivities are now over and January is the month when we decide it’s time …

  • Giving back to the industry

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why the festive season is a time for giving and receiving..
    The festive season is truly upon us as Christmas is just around the corner. In hospitality it is a hectic time, as we run around so our guests …

  • Battling the Recruitment Crisis

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how home grown talent is our best asset..
    With the Brexit deal on the table the impacts of this are already being felt throughout the hospitality industry. It is time to take our heads out of the sand and …

  • Awards Season is upon us

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why entering industry awards is good for business..
    Working in hospitality has been described in the past as a thankless task. Long hours and low pay was the old mantra, however things have moved on. So much so that …

  • Working in Partnership

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how forming strategic partnerships can help your business grow..
    Working in hospitality is an all consuming business and our focus is very much on our guests experience which is great. How we create that experience can come down to …

  • Creating opportunities for all

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses working in hospitality is not just a summer job, it is a route to a rewarding career..
    As school leavers are receiving their GCSE and A level results, many young adults will be making life changing decisions as they …

  • Investing in your best resource

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the merits of online, face to face and blended approaches to training..
    Hospitality is notorious for poor staff retention rates and there are many reasons for this. From poor recruitment practices and hiring the wrong people, through to lack …

  • Plastic – not so fantastic

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how banning plastic straws is just the start for our industry..
    According to recent BBC news it was in 1907 that the world was first introduced to a modern plastic, called Bakelite. Soon after, improvements in manufacturing brought the …

  • If you can’t stand the heat

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how stress in the workplace can lead to mental health issues..
    I am sure you have heard the expression ‘If you can’t stand the heat, get out of the kitchen.’ A phrase that has been reported to be originally …

  • GDPR: Time To Panic?

    David Collins, columnist and Co-Founder & Chief Operating Officer at Great National Hotels and Resorts discusses the challenges posed by GDPR with Great Nationa’s Data Protection Officer, Aimee Olley..
    The deadline for hotels to comply with the new General Data Protection Regulation is fast-approaching. By the time this article is published, …

  • Is the Art of Etiquette lost?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how we need to go back to the basics to deliver great service..
    In this day and age of social media I meet more and more people who have either lost the art of etiquette or have no idea …

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