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  • Reward and Recognition

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to get the best from your teams..
    As the saying goes ‘money makes the world go round’ but believe it or not it is not one of the main motivators for your staff. I recently ran a session …

  • How to be MAGNETIC.

    David Collins, columnist and Co-Founder/Director of Communications at Great National Hotels & Resorts discusses how to attract and retain hotel guests by being ‘magnetic’..
    The hotel business is tough. As industries go, it is resilient but not immune to external shocks.
    Take BREXIT for example. As a direct result, consumer confidence is …

  • How NOT to be Social.

    David Collins, columnist and Co-Founder/Director of Communications at Great National Hotels & Resorts discusses how NOT to manage your social media.
    With such intense competition to acquire and retain guest loyalty whilst contending with an increasing supply of rooms and the shift towards digital now well beyond tipping point, it is …

  • The Art of Conversing Eloquently

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how building rapport aids communication..
    Rapport is all about highlighting common interests and establishing a mutual feeling of friendliness. When you meet your guest for the first time, you need to connect with your guest and form a bond. …

  • Pricing? Don’t forget your Customer.

    David Collins, columnist and Co-Founder & Director of Communications at Great National Hotels & Resorts discusses getting back to basics when its comes to pricing..
    You’ll be aware of the long-running bun-fight between hotels and those ‘dastardly’ OTAs charging high commissions for business that might otherwise arrive direct.
    And you’ll also be …

  • Showing off Hidden Talents

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why we need to make the most of our staff’s skills and abilities..
    Everyone who works for us has a hidden talent that is waiting to be discovered, but rather than wait we should be finding out about these …

  • Change to Improve. Change Often to be Perfect.

    David Collins, columnist and Co-Founder/Director of Communications at Great National Hotels & Resorts discusses why entrenchment is one of the biggest barriers to success in business..
    So here’s an interesting – abridged – quote from Jeff Bezos, Amazon’s founder, chairman, CEO, president, Master of the Universe, etc. ..
    “I observed people who …

  • How to get a 5 Star Service Rating

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why leaving dirty towels on the floor is never acceptable and why you need to check the mood of your cushions..
    In order to match the excellent service ratings of the luxury hotels in London and across the world …

  • National B&B Week

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses about raising awareness and recognising the hard work of independent hosts and hoteliers and their incredible contribution to the hospitality industry..
    In the UK, there are over 20,000 B&Bs, generating over £2 billion to the UK economy, that is …

  • What does the future hold for hospitality?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the skills shortage in hospitality has hit crisis point, and what we need to do about it..
    Working in hospitality is much more than just serving customers food and drink. There is a skill and an art to …

  • Hospitality can change its image

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how monthly challenges such as Dry January and Veganuary are turning in to lifestyle choices, but the industry has their own challenge to set..
    The festivities are now over and January is the month when we decide it’s time …

  • Giving back to the industry

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why the festive season is a time for giving and receiving..
    The festive season is truly upon us as Christmas is just around the corner. In hospitality it is a hectic time, as we run around so our guests …

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