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Investing in your best resource
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the merits of online, face to face and blended approaches to training..
Hospitality is notorious for poor staff retention rates and there are many reasons for this. From poor recruitment practices and hiring the wrong people, through to lack … -
Plastic – not so fantastic
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how banning plastic straws is just the start for our industry..
According to recent BBC news it was in 1907 that the world was first introduced to a modern plastic, called Bakelite. Soon after, improvements in manufacturing brought the … -
If you can’t stand the heat
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how stress in the workplace can lead to mental health issues..
I am sure you have heard the expression ‘If you can’t stand the heat, get out of the kitchen.’ A phrase that has been reported to be originally … -
GDPR: Time To Panic?
David Collins, columnist and Co-Founder & Chief Operating Officer at Great National Hotels and Resorts discusses the challenges posed by GDPR with Great Nationa’s Data Protection Officer, Aimee Olley..
The deadline for hotels to comply with the new General Data Protection Regulation is fast-approaching. By the time this article is published, … -
Is the Art of Etiquette lost?
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how we need to go back to the basics to deliver great service..
In this day and age of social media I meet more and more people who have either lost the art of etiquette or have no idea … -
How to maximise your hotel revenue
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how having 100% occupancy is not necessarily a benchmark for increasing revenue..
With ever increasing competition, hotels are always looking at ways to increase their hotel revenue. The most obvious one is to have a full hotel, although at …
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