Timeline: Columnists

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  • What Should You Consider When Acquiring A Property

    Nicola Kirk, columnist and Partner and Head of the Hospitality sector at Pitmans LLP discusses the main considerations when acquiring a property..
    The acquisition of property or a business with an interest in property can be a complicated and daunting prospect. Extensive research and planning should be undertaken prior to purchase …

  • What is your Service Style?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how independent hoteliers and restaurateurs need to be clear on how they match their products and services to their clients needs.
    When I work with independent hoteliers and restaurateurs what always strikes me is how they tend to work …

  • Time to Wake Up and Smell the Coffee

    David Collins, columnist and Co-Founder & Group Marketing Director at Great National Hotels and Resorts discusses a rapidly emerging ‘brave new world’ for hotels.
    In my last article ‘Handling Reservations Calls Effectively’ (26 August), I highlighted how that most hotels are challenged by technology due to under-investment.
    Typically the hotel’s property …

  • Soft skills make the difference in a competitive (hospitality) job market

    Judy Hou, columnist and Director General / CEO at Glion Institute of Higher Education discusses the case for soft skills training as a factor for success within the hospitality industry.
    The hospitality industry attracts ambitious, career-minded people. However, at Glion -one of the top three institutes of higher education for an …

  • Putting consumer experience first, a hospitality specialty

    Judy Hou, columnist and Director General/CEO at Glion Institute of Higher Education discusses the vital – and changing role – of hospitality education in preparing young leaders to deliver a first-class customer experience..
    Hospitality is at the heart of the experience economy, explains Judy Hou, columnist and Director General/CEO at Glion …

  • Putting consumer experience first, a hospitality specialty

    Judy Hou, columnist and Judy Hou at Director General/CEO discusses the vital – and changing role – of hospitality education in preparing young leaders to deliver a first-class customer experience.
    Hospitality is at the heart of the experience economy, explains Judy Hou, columnist and Director General/CEO at Glion Institute of Higher …

  • Staying one step ahead on connectivity

    Susan Cully, columnist and Managing Director at Marlin Apartments discusses the importance of connectivity in the travel sector.
    The demands of consumers in the digital age fluctuate and change faster than we are able to predict. The only way to remain abreast of such rapid evolution is to explore new ideas, …

  • Integrating Third Party Software

    Andy Speight, columnist and Managing Director at Digital Trip discusses how integrating third party software can be a low cost solution for the travel industry..
    It doesn’t matter whether you are a one man operator or a large scale business with staff located across the globe, the current availability of low …

  • Everything you ever wanted to know about OTA customers, but were afraid to ask

    Isabelle Pinson, columnist and Senior Director of Market Management for Northern Europe at Expedia Lodging Partner Services discusses what we know about customers who book through an OTA, and unearths some interesting facts, trends and surprises..
    Understanding how travellers behave is critical to our business. It’s insight that ensures our hotel …

  • Raising the Profile of the Hospitality Industry

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses what can be done to engage the hospitality community in raising the profile of our industry and supporting careers in hospitality..
    According to the British Hospitality Association we are the 4th largest industry. With over 2.7 million people employed …

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