Timeline: Columnists

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  • Soft skills make the difference in a competitive (hospitality) job market

    Judy Hou, columnist and Director General / CEO at Glion Institute of Higher Education discusses the case for soft skills training as a factor for success within the hospitality industry.
    The hospitality industry attracts ambitious, career-minded people. However, at Glion -one of the top three institutes of higher education for an …

  • Putting consumer experience first, a hospitality specialty

    Judy Hou, columnist and Director General/CEO at Glion Institute of Higher Education discusses the vital – and changing role – of hospitality education in preparing young leaders to deliver a first-class customer experience..
    Hospitality is at the heart of the experience economy, explains Judy Hou, columnist and Director General/CEO at Glion …

  • Putting consumer experience first, a hospitality specialty

    Judy Hou, columnist and Judy Hou at Director General/CEO discusses the vital – and changing role – of hospitality education in preparing young leaders to deliver a first-class customer experience.
    Hospitality is at the heart of the experience economy, explains Judy Hou, columnist and Director General/CEO at Glion Institute of Higher …

  • Staying one step ahead on connectivity

    Susan Cully, columnist and Managing Director at Marlin Apartments discusses the importance of connectivity in the travel sector.
    The demands of consumers in the digital age fluctuate and change faster than we are able to predict. The only way to remain abreast of such rapid evolution is to explore new ideas, …

  • Integrating Third Party Software

    Andy Speight, columnist and Managing Director at Digital Trip discusses how integrating third party software can be a low cost solution for the travel industry..
    It doesn’t matter whether you are a one man operator or a large scale business with staff located across the globe, the current availability of low …

  • Everything you ever wanted to know about OTA customers, but were afraid to ask

    Isabelle Pinson, columnist and Senior Director of Market Management for Northern Europe at Expedia Lodging Partner Services discusses what we know about customers who book through an OTA, and unearths some interesting facts, trends and surprises..
    Understanding how travellers behave is critical to our business. It’s insight that ensures our hotel …

  • Raising the Profile of the Hospitality Industry

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses what can be done to engage the hospitality community in raising the profile of our industry and supporting careers in hospitality..
    According to the British Hospitality Association we are the 4th largest industry. With over 2.7 million people employed …

  • Why service will always be key

    Susan Cully, columnist and Managing Director at Marlin Apartments discusses why providing the best service is vital for success in the travel industry.
    Gone are the days when service with a smile was sufficient to lead the way. And the expectation that services are of a high standard is probably greatest …

  • Handling Reservations Calls Effectively

    David Collins, columnist and Co-Founder & Group Marketing Director at Great National Hotels and Resorts discusses a perennial challenge facing hotels..
    Recently I had occasion to be sat in a hotel reception waiting on an appointment and within earshot of the front desk.
    It was a weekday and mid-morning and while …

  • Education for working adults

    Judy Hou, columnist and Director General / CEO at Glion Institute of Higher Education discusses education for working adults.
    Judy Hou, columnist and Director General/CEO at Glion Institute of Higher Education– one of the top three institutes of higher education for an international career in hospitality – stresses the value for …

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