Timeline: Columnists

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  • How to make your First Impression count

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how your website is the most important window to your hotel..
    It is a common known fact that first impressions are made in the first 3-5 seconds of a potential guest seeing you. Although what hoteliers tend to forget …

  • A funny thing happened on the way to the Coliseum …

    David Collins, columnist and Co-Founder & Chief Operating Officer at Great National Hotels and Resorts discusses the marketing opportunities and tech challenges presented by Pokémon Go and its likely successors.
    Recently, whilst I was away on my annual jollies in Italy, the augmented reality game Pokémon Go broke cover (6 July …

  • The Most Important Decision of our Lives

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the EU Referendum could impact hospitality..
    On the 23rd June 2016 the British voting public will be making a decision that could change the world of hospitality as we know it. The decision as to whether we remain …

  • Service Charge, Tips and Gratuities – What does this mean to you?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how employers, staff and customers are unclear as to how this should work..
    In America it is customary to tip your service provider and many employees rely on this to boost their wages. In the UK, the British are …

  • When was your last Random Act of Kindness?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how being spontaneous enhances your guest experience..
    I remember watching a film which came out about 15 years ago. A young boy had a school project where he had to come up with an idea of how he would …

  • Have we forgotten how to be Hospitable?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how technology is alienating our staff from our guests..
    The word ‘hospitality’ is all about welcoming our guests, and unfortunately in this day and age we are not so good at this. The reason being is that we have …

  • How Should SMEs Integrate Suppliers into Their Business Travel Programmes?

    Susan Cully, columnist and Managing Director at Marlin Apartments discusses elements for SMEs to consider when integrating suppliers into their business travel programmes..
    There are an overwhelming range of options when it comes to business travel accommodation – particularly in London, where the latest figures predict that the volume of serviced …

  • What does your Supplier Relationship say about your business?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how engaging with your suppliers can make you a customer of choice..
    It is at this time of year that there are several hospitality trade exhibitions being held – the most famous for our industry has to be Hotelympia. …

  • It’s Marketing Jim. But not as we know it.

    David Collins, columnist and Co-Founder & Group Marketing Director at Great National Hotels and Resorts discusses programmatic ad buying.
    Do you ever find yourself in your car, on the way to work, and you’re switching between radio stations to avoid the ads? Or perhaps you’re sitting in front of the TV …

  • The National Living Wage – Change Ahead

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the National Living Wage can help with staff retention.
    The National Minimum Wage was introduced 16 years ago and every October we have come to expect the increase in this and have had to adjust our payroll accordingly. …

  • Gender Imbalance: How Should We Encourage More Women into More Senior Positions in Businesses?

    Susan Cully, columnist and Managing Director at Marlin Apartments discusses gender imbalance at senior management level in the workplace as we enter 2016..
    The annual Association of Serviced Apartment Providers (ASAP) Conference is the leading forces that propel the serviced apartment sector forward. It’s the time when we come together once …

  • What we can learn from Airbnb

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how looking at what our competitors are doing can improve our own guest experiences..
    We are now well and truly in to the festive season. We look forward as the year draws to a close, as all we really …

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