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  • Service or Servility?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to raise its profile..
    ‘Service’ is the common term called out from the kitchen pass when food is ready to be served to restaurant customers. It is the service staff, your restaurant waiters that …

  • Are you ready for the Apprenticeship Levy?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the new hospitality apprenticeship standards and how the Apprenticeship Levy will work..
    Apprenticeships date back to the middle ages but these days the way Apprenticeships work is changing. Apprentices are aged 16 or over, in employment and studying for …

  • What is your Bug Bear?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how cleanliness in your hotel rooms could earn you a 5 star review..
    The cleanliness of a bedroom is of great importance to a guest; room layout and storage are two key aspects that can impact on a guest’s …

  • A New Year Celebrates Old Traditions

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to be hospitable and not to ‘lose face’ as the Chinese New Year approaches..
    It has only been a few weeks since we watched the fireworks and we raised a glass of Champagne to celebrate the New Year. …

  • Where The Streets Have No Shame.

    David Collins, columnist and Co-Founder & Chief Operating Officer at Great National Hotels and Resorts Group discusses how a healthy respect for what your customers can and will pay is a very good starting point in deciding pricing strategy, particularly in these post-Millennial times.
    So imagine you had an event on …

  • Are you an Airbnb SuperHost?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to stay ahead of your competition as private renters are delivering a 5 star service..
    The accommodation market has widened with the popularity of Airbnb, and the line is becoming blurred between private landlords who have a spare …

  • Future Proofing Your Brand Experience.

    David Collins, columnist and Co-Founder & Chief Operating Officer at Great National Hotels and Resorts discusses how digital consumerism is re-shaping brand experiences.
    I was invited to speak recently on behalf of Great National at a conference about the ‘Future of Retail Banking’. It was an outsider’s take on consumer banking …

  • How to continually Exceed your Guest Expectations

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses ways to make exceeding guest expectations more than just another standard..
    When working in our hotels we are always looking at ways to enhance our guests stay. We know that we need to find ways to exceed our guest …

  • We are Heading for a Recruitment Crisis

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how talent management has to be focused on..
    Recruiting in the hospitality industry has never been an easy task with a constant skills shortage particularly in the area of Chefs and Managers. This is not new to us and …

  • Is Pricing a Dark Art?

    David Collins, columnist and Co-Founder & Chief Operating Officer at The Great National Hotels and Resorts Group discusses the alleged Dark Art of Hotel Pricing..
    There is a widely held misconception that hotel accommodation pricing is something of a Dark Art and that like all Dark Arts there is something both …

  • How proud are you to be working in Hospitality?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the importance of promoting hospitality in a positive light..
    I was saddened to read that a report from independent hotel group Best Western Great Britain – Best Western Careers Index – revealed more than a third of parents (42%) …

  • Google’s SERP Changes: A Watershed Moment for Hotel Brands.

    David Collins, columnist and Co-Founder & Chief Operating Officer at The Great National Hotels and Resorts Group discusses how things are about to become equally challenging and interesting for hotel marketers.
    Earlier this year, Google ‘unveiled’ plans to change the layout of their search engine results pages (SERPs for short) whereby …

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