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  • Investing in your best resource

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the merits of online, face to face and blended approaches to training..
    Hospitality is notorious for poor staff retention rates and there are many reasons for this. From poor recruitment practices and hiring the wrong people, through to lack …

  • Plastic – not so fantastic

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how banning plastic straws is just the start for our industry..
    According to recent BBC news it was in 1907 that the world was first introduced to a modern plastic, called Bakelite. Soon after, improvements in manufacturing brought the …

  • If you can’t stand the heat

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how stress in the workplace can lead to mental health issues..
    I am sure you have heard the expression ‘If you can’t stand the heat, get out of the kitchen.’ A phrase that has been reported to be originally …

  • Is the Art of Etiquette lost?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how we need to go back to the basics to deliver great service..
    In this day and age of social media I meet more and more people who have either lost the art of etiquette or have no idea …

  • How to maximise your hotel revenue

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how having 100% occupancy is not necessarily a benchmark for increasing revenue..
    With ever increasing competition, hotels are always looking at ways to increase their hotel revenue. The most obvious one is to have a full hotel, although at …

  • How are you transferring learning back into the workplace?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the use of technology can enhance the learning experience..
    It is often said that the best days of your life are when you are at school, although for some, including myself this was not necessarily so. Looking back …

  • How Allergen Aware Are You?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why it is time to update and refresh your knowledge..
    It has recently been reported in the press that in 2015 a student who had an allergy to nut, diary and fish had informed the barman of this when …

  • Top Tips for a Successful 2018

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses three things that must be done in the coming year..
    2017 was a year of uncertainty and speculation for all of us and unpredictable events affected many of us. Although this does not have to be the case for …

  • Were you born an Hotelier?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to inspire our future generations in to the hospitality industry..
    When I ask were you born an Hotelier? I don’t mean were you born in to a family of hoteliers and the trade has been passed down the …

  • The Future of Human Hospitality

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses will a humanoid ever be as hospitable as a real life human?.
    You don’t need to be a tech geek to realise that the use of artificial intelligence (AI) is creeping in to our lives.
    Those of you that …

  • Hospitality in times of Adversity

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry steps up in times of need..
    Over the last few weeks there has been reports in the news of the devastation that Hurricane Irma has been causing throughout the Caribbean and Florida in the United …

  • Five Star Service and Beyond

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses what makes ordinary service become extraorindary..
    The expectations of our guests are ever increasing. The five star service standards of days gone by have changed as the demographics or our guests and the use of technology has a dramatic …

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