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  • How good a People Manager are you?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the complexities of getting the best out of your staff..
    Having a diverse workforce is great and the hospitality industry is a wonderful example of this. Although having so many different personalities, cultural backgrounds, attitudes and behaviours will really …

  • How to be one step ahead of your guest

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how your staff need to be proactive and use their initiative..
    I recently stayed in two higher end ‘chain’ hotels and I was very underwhelmed. Why? Because the staff just carried out their duties with no genuine care for …

  • Reward and Recognition

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to get the best from your teams..
    As the saying goes ‘money makes the world go round’ but believe it or not it is not one of the main motivators for your staff. I recently ran a session …

  • The Art of Conversing Eloquently

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how building rapport aids communication..
    Rapport is all about highlighting common interests and establishing a mutual feeling of friendliness. When you meet your guest for the first time, you need to connect with your guest and form a bond. …

  • Showing off Hidden Talents

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why we need to make the most of our staff’s skills and abilities..
    Everyone who works for us has a hidden talent that is waiting to be discovered, but rather than wait we should be finding out about these …

  • How to get a 5 Star Service Rating

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why leaving dirty towels on the floor is never acceptable and why you need to check the mood of your cushions..
    In order to match the excellent service ratings of the luxury hotels in London and across the world …

  • National B&B Week

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses about raising awareness and recognising the hard work of independent hosts and hoteliers and their incredible contribution to the hospitality industry..
    In the UK, there are over 20,000 B&Bs, generating over £2 billion to the UK economy, that is …

  • What does the future hold for hospitality?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the skills shortage in hospitality has hit crisis point, and what we need to do about it..
    Working in hospitality is much more than just serving customers food and drink. There is a skill and an art to …

  • Hospitality can change its image

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how monthly challenges such as Dry January and Veganuary are turning in to lifestyle choices, but the industry has their own challenge to set..
    The festivities are now over and January is the month when we decide it’s time …

  • Giving back to the industry

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why the festive season is a time for giving and receiving..
    The festive season is truly upon us as Christmas is just around the corner. In hospitality it is a hectic time, as we run around so our guests …

  • Battling the Recruitment Crisis

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how home grown talent is our best asset..
    With the Brexit deal on the table the impacts of this are already being felt throughout the hospitality industry. It is time to take our heads out of the sand and …

  • Awards Season is upon us

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why entering industry awards is good for business..
    Working in hospitality has been described in the past as a thankless task. Long hours and low pay was the old mantra, however things have moved on. So much so that …

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