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  • Hospitality in times of Adversity

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry steps up in times of need..
    Over the last few weeks there has been reports in the news of the devastation that Hurricane Irma has been causing throughout the Caribbean and Florida in the United …

  • Five Star Service and Beyond

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses what makes ordinary service become extraorindary..
    The expectations of our guests are ever increasing. The five star service standards of days gone by have changed as the demographics or our guests and the use of technology has a dramatic …

  • What do you look for when recruiting – experience or education?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the expectations of hoteliers and graduates when looking for that first hospitality role that will shape an individuals career..
    It is around this time of year that students that are studying hospitality are completing their final exams and will …

  • How safe are your guests?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how hoteliers need to ensure their staff are up to date in dealing with any emergency situation..
    Sadly this month alone London has been affected by two atrocities. The attack on London Bridge and the fire at Grenfell Towers. …

  • Where has all the Talent gone?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to have a clear recruitment and retention strategy..
    The last year has been a roller coaster ride for politics in the UK. With the result of Brexit, a new Prime Minister, Article 50 being …

  • Service or Servility?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to raise its profile..
    ‘Service’ is the common term called out from the kitchen pass when food is ready to be served to restaurant customers. It is the service staff, your restaurant waiters that …

  • Are you ready for the Apprenticeship Levy?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the new hospitality apprenticeship standards and how the Apprenticeship Levy will work..
    Apprenticeships date back to the middle ages but these days the way Apprenticeships work is changing. Apprentices are aged 16 or over, in employment and studying for …

  • What is your Bug Bear?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how cleanliness in your hotel rooms could earn you a 5 star review..
    The cleanliness of a bedroom is of great importance to a guest; room layout and storage are two key aspects that can impact on a guest’s …

  • A New Year Celebrates Old Traditions

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to be hospitable and not to ‘lose face’ as the Chinese New Year approaches..
    It has only been a few weeks since we watched the fireworks and we raised a glass of Champagne to celebrate the New Year. …

  • Are you an Airbnb SuperHost?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to stay ahead of your competition as private renters are delivering a 5 star service..
    The accommodation market has widened with the popularity of Airbnb, and the line is becoming blurred between private landlords who have a spare …

  • How to continually Exceed your Guest Expectations

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses ways to make exceeding guest expectations more than just another standard..
    When working in our hotels we are always looking at ways to enhance our guests stay. We know that we need to find ways to exceed our guest …

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