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  • Were you born an Hotelier?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to inspire our future generations in to the hospitality industry..
    When I ask were you born an Hotelier? I don’t mean were you born in to a family of hoteliers and the trade has been passed down the …

  • The Future of Human Hospitality

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses will a humanoid ever be as hospitable as a real life human?.
    You don’t need to be a tech geek to realise that the use of artificial intelligence (AI) is creeping in to our lives.
    Those of you that …

  • Hospitality in times of Adversity

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry steps up in times of need..
    Over the last few weeks there has been reports in the news of the devastation that Hurricane Irma has been causing throughout the Caribbean and Florida in the United …

  • Five Star Service and Beyond

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses what makes ordinary service become extraorindary..
    The expectations of our guests are ever increasing. The five star service standards of days gone by have changed as the demographics or our guests and the use of technology has a dramatic …

  • What do you look for when recruiting – experience or education?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the expectations of hoteliers and graduates when looking for that first hospitality role that will shape an individuals career..
    It is around this time of year that students that are studying hospitality are completing their final exams and will …

  • How safe are your guests?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how hoteliers need to ensure their staff are up to date in dealing with any emergency situation..
    Sadly this month alone London has been affected by two atrocities. The attack on London Bridge and the fire at Grenfell Towers. …

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