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  • Investing in your best resource

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the merits of online, face to face and blended approaches to training..
    Hospitality is notorious for poor staff retention rates and there are many reasons for this. From poor recruitment practices and hiring the wrong people, through to lack …

  • Plastic – not so fantastic

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how banning plastic straws is just the start for our industry..
    According to recent BBC news it was in 1907 that the world was first introduced to a modern plastic, called Bakelite. Soon after, improvements in manufacturing brought the …

  • If you can’t stand the heat

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how stress in the workplace can lead to mental health issues..
    I am sure you have heard the expression ‘If you can’t stand the heat, get out of the kitchen.’ A phrase that has been reported to be originally …

  • Is the Art of Etiquette lost?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how we need to go back to the basics to deliver great service..
    In this day and age of social media I meet more and more people who have either lost the art of etiquette or have no idea …

  • How to maximise your hotel revenue

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how having 100% occupancy is not necessarily a benchmark for increasing revenue..
    With ever increasing competition, hotels are always looking at ways to increase their hotel revenue. The most obvious one is to have a full hotel, although at …

  • How are you transferring learning back into the workplace?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the use of technology can enhance the learning experience..
    It is often said that the best days of your life are when you are at school, although for some, including myself this was not necessarily so. Looking back …

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