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  • What do you look for when recruiting – experience or education?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the expectations of hoteliers and graduates when looking for that first hospitality role that will shape an individuals career..
    It is around this time of year that students that are studying hospitality are completing their final exams and will …

  • How safe are your guests?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how hoteliers need to ensure their staff are up to date in dealing with any emergency situation..
    Sadly this month alone London has been affected by two atrocities. The attack on London Bridge and the fire at Grenfell Towers. …

  • Where has all the Talent gone?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to have a clear recruitment and retention strategy..
    The last year has been a roller coaster ride for politics in the UK. With the result of Brexit, a new Prime Minister, Article 50 being …

  • Service or Servility?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to raise its profile..
    ‘Service’ is the common term called out from the kitchen pass when food is ready to be served to restaurant customers. It is the service staff, your restaurant waiters that …

  • Are you ready for the Apprenticeship Levy?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the new hospitality apprenticeship standards and how the Apprenticeship Levy will work..
    Apprenticeships date back to the middle ages but these days the way Apprenticeships work is changing. Apprentices are aged 16 or over, in employment and studying for …

  • What is your Bug Bear?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how cleanliness in your hotel rooms could earn you a 5 star review..
    The cleanliness of a bedroom is of great importance to a guest; room layout and storage are two key aspects that can impact on a guest’s …

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