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  • Hospitality in times of Adversity

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry steps up in times of need..
    Over the last few weeks there has been reports in the news of the devastation that Hurricane Irma has been causing throughout the Caribbean and Florida in the United …

  • Five Star Service and Beyond

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses what makes ordinary service become extraorindary..
    The expectations of our guests are ever increasing. The five star service standards of days gone by have changed as the demographics or our guests and the use of technology has a dramatic …

  • What do you look for when recruiting – experience or education?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the expectations of hoteliers and graduates when looking for that first hospitality role that will shape an individuals career..
    It is around this time of year that students that are studying hospitality are completing their final exams and will …

  • How safe are your guests?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how hoteliers need to ensure their staff are up to date in dealing with any emergency situation..
    Sadly this month alone London has been affected by two atrocities. The attack on London Bridge and the fire at Grenfell Towers. …

  • Where has all the Talent gone?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to have a clear recruitment and retention strategy..
    The last year has been a roller coaster ride for politics in the UK. With the result of Brexit, a new Prime Minister, Article 50 being …

  • Service or Servility?

    Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the hospitality industry needs to raise its profile..
    ‘Service’ is the common term called out from the kitchen pass when food is ready to be served to restaurant customers. It is the service staff, your restaurant waiters that …

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