How good a People Manager are you?

Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the complexities of getting the best out of your staff..

Having a diverse workforce is great and the hospitality industry is a wonderful example of this. Although having so many different personalities, cultural backgrounds, attitudes and behaviours will really test your management skills.

Are you the type of manager that will lead by example and work alongside your staff? Or do you give your staff free reign and let them learn from their mistakes. Perhaps you will micro manage and scrutinise every tiny detail, being a constant shadow, or do you distance yourself only to make an appearance when things go horribly wrong and you wonder why that was?

Managing people can be a complex task and there are many different ways in which this can be carried out. The above are just a few examples and is by no way an exhaustive list. Although to be an effective people manager you will at some point be using all of these different techniques, plus many others with your staff. The reason being is that every member of staff is an individual and they will respond to being managed in different ways. So to be an effective manager you have to understand your staff and work with them.

Some staff members you will be able to let them get on with their job and occasionally check in with them to make sure everything is running smoothly. Whilst others may need a lot more support and guidance. As their manager you need to work out how to get the best out of these individuals.

This is where job chats and appraisals play such an important role. Unfortunately many managers just see this as a paperwork exercise to please HR. Where in actual fact the best managers do this on a daily basis in a much more informal way. These managers give consistent feedback so their staff know how they are performing. Being able to give praise, constructive criticism and coaching your staff will lead to having a team that work together and help each other out. The best teams are the ones that can manage themselves but in order to get to that point they need a manager that knows when they need guidance and support and when they can be empowered to make decisions for themselves that are in the best interest of the business operation.

To get the best out of your team as a starting point ask yourself these questions:
Who in your team needs more support and guidance?
Who in your team craves more responsibility?
Who in your team likes variety?
How well do you actually know your team?

About Monica Or: Working with the owner/managers of independent hotels and restaurants, Monica assists her clients with their operations and service delivery. She is the Amazon Best Selling author of her three books: ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’, ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and ‘Star Quality Talent – Inspiring Hospitality Careers’.
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