How are you transferring learning back into the workplace?

Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how the use of technology can enhance the learning experience..

It is often said that the best days of your life are when you are at school, although for some, including myself this was not necessarily so. Looking back the reason for this was due to the way I was being taught. Often when we reach adulthood, these mundane experiences can be carried through to the training room. How often have you heard your team groan at you when they are told they have to attend a training session, and it is ‘death by powerpoint’.

As a Hospitality Consultant I carry out a lot of management and staff training and what I love about the process is the development of new materials, so that the learning experience is interactive and enjoyable. Just through the act of doing something will engage your learner.

Aristotle is quoted as saying ‘For the things we have to learn before we can do them, we learn by doing them.’

Gone are the days when we talk at people. If we want our staff to learn and transfer that learning back in to the workplace, we need to ensure they are engaged and participating when being trained.

Now these days, it is a fact that a lot of us have more interaction with our mobile phone than we do with people. The typical mobile phone user touches their phone 2,617 times every day, according to a study by research firm Dscout (2016). So it is time we started to embrace this technology and include it in the way we train.

A blended learning approach will incorporate the best of this. Using a mixture of face to face and interactive learning with digital technology will enhance the learner experience. Although what is important is that the technology used within the training session, prior to the training session and / or post the training session is accessible on a mobile phone.

Now normally when doing the usual ‘housekeeping’ at the start of the training session you have to tell your trainees to turn their mobile phones off. I love it when I see the expression on the faces of my trainees when I tell them to please keep their mobile phones on!

So how do you integrate the use of mobile technology with training? Through the use of polls, surveys, quizzes, videos, e-learning and gamification. The beauty of using technology like this is that you can easily track participation and assess learner’s understanding throughout the process. Formative and summative assessment can take place both face to face and remotely, giving you more flexibility with how these sessions are delivered.

When was the last time your team member came out of a training session and said to you ‘I want more training like this’?

About Monica Or: As the founder of Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery. She is the Amazon Best Selling author of ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’.

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