Top Tips for a Successful 2018

Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses three things that must be done in the coming year..

2017 was a year of uncertainty and speculation for all of us and unpredictable events affected many of us. Although this does not have to be the case for 2018. I always say to my clients ‘expect the unexpected’. In other words, be prepared, be proactive and adapt to the situation that faces you.

A year on and we are a little wiser as to what might happen next, although we have to keep our eyes on the ball and there are three key areas that need our attention now:

Brexit – There is no going back as the EU Leaders have agreed to move on to the second phase of talks for a trade deal.

What has also been agreed is that EU workers that have lived and worked in the UK for at least 5 years will more than likely be able to stay in the UK once they complete a more simplified online process to get settled status.

So if you have an employee in this situation, the application process will open later in the year, and as long as the criteria are met, approval should be given within 2 weeks. Although applications must be made within the next two years. This will certainly give our EU workers that want to stay in the UK peace of mind. As an employer it is in your interest to assist them with this process to retain your staff.

Apprenticeship Levy – This came in to force in April 2017 – have you spent your levy yet? If you do not spend it, you lose it.

The new Hospitality Apprenticeship standards also came in to effect on the 1st May 2017. This means that in the later half of 2018 Apprentices on this scheme will be ready for their End Point Assessment. Under the new Apprenticeships once your apprentice has been working towards their apprenticeship for at least one year, and is deemed competent by their employer and government approved training provider, then an independent End Point Assessor will carry out their final assessment.

Apprenticeships are not just for your Level 2 and Level 3 candidates. Look out for the new Hospitality Degree Apprenticeships that are being developed for 2018. No more student debt.

GDPR – General Data Protection Regulations come in to force May 2018. Technically the UK is still part of the EU so this does affect us. Any organisation that has day to day responsibility for data protection needs to comply. The ICO – Information Commissioner’s Office have put together a 12 step plan of how to ensure your are GDPR ready, which covers the following:

1) Awareness
2) Information you hold
3) Communicating privacy information
4) Individual’s rights
5) Subject access requests
6) Lawful basis for processing personal data
7) Consent
8) Children
9) Data breaches
10) Data protection by design and data protection impact assessments
11) Data protection officers
12) International

Detailed guideline and checklists are available on their website – but you must act now.

By focusing on these three areas you will be on your way to having a successful 2018.

About Monica Or: As the founder of Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery. She is the Amazon Best Selling author of ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’.

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