Were you born an Hotelier?

Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how to inspire our future generations in to the hospitality industry..

When I ask were you born an Hotelier? I don’t mean were you born in to a family of hoteliers and the trade has been passed down the generations, I am looking at do you have what it takes to be an Hotelier?

Those that are successful in our industry devote their lives to it. You will meet people who may have started as a Kitchen Porter and worked their way up through various different positions to become Hoteliers and Consultants. They get to a point in their career when they understand the value of giving back.

In our industry we talk about looking after our customers, including our internal customers. Because when we look after our staff they will look after our business. However, I believe we need to take that a stage further and not only look at nurturing our staff, but nurturing our students that are aspiring to work in our industry.

A true Hotelier knows how to engage with our future talent.

An event run by the student members on the committee of the Institute of Hospitality London is their Annual Student Forum. A free event where students from across the UK come and are involved in interactive presentations and panel discussions with employers, and opportunities to network throughout the day.

The dedication of these students is inspiring in itself. This year the students from Norwich City College came down to London and stayed overnight in a hotel at their own expense so they could attend. Other colleges hired mini buses to bring their students to London.

A win win situation for all as students introduce themselves to employers who are scouting for who they believe could be their next employee or management trainee.

In Portugal they have an annual Future Hoteliers Summit where university students come together and are put in to mixed teams to compete for a place at the Young Hotelier Summit at L’Ecole Hoteliere Lausaane. Held over a weekend the students are given their challenge on the first day and get to hear from employers on the theme of the summit through a day of presentations and panel interviews. This year the theme was ‘Customer Loyalty’. They then work in their teams throughout the night to prepare a 2 minute video pitch and ten minute presentation to fulfill the challenge brief. The second day they have mentoring and focus groups until they finally present their ideas and the winner is announced.

These events are fantastic ways to promote our industry and inspire our students, although this should not just focus on our Higher Education students, it should start within our schools.

When was the last time you went in to a school and shared your knowledge and experitse about our industry?

About Monica Or: As the founder of Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery. She is the Amazon Best Selling author of ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’.
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