What is your Bug Bear?

Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how cleanliness in your hotel rooms could earn you a 5 star review..

The cleanliness of a bedroom is of great importance to a guest; room layout and storage are two key aspects that can impact on a guest’s enjoyment of your room, and the resulting review they will write about your establishment.

Lots of independent hotels like to create a home from home and when doing this a common mistake they make is to put too much clutter in their rooms. Ornaments may look nice, but mean the guest has less shelf or storage space. It also means there are more things to keep clean and dust, and so lengthens the time spent on cleaning the room.

The arrangement of the furniture in a room is another consideration, as you want to be able to manoeuvre a vacuum cleaner easily around the room without having to move around too many obstacles such as tables and chairs. Cobwebs and stray hairs are the things guests delight in finding and telling others about in their reviews.

A further consideration that is often overlooked is the location and number of plug sockets available in the room. These days you can get plug sockets which also have a USB slot so phones and laptops can be connected easily to charge. This small change will have a big impact on your guest.

Having adequate lighting is also a prime consideration. Lots of hotels have lighting around the bedroom although no central light. Energy saving lightbulbs are now compatible with dimmer switches so your guest can adjust the lighting level to suit their needs. This will also help with your cost savings and add a little touch of luxury.

How often the bed sheets are changed will depend on the type of establishment you are running; however regardless of this all beds should have a mattress protector and pillow protectors. Not only will this form a barrier and help to prevent nasties such as bed bugs but also other excretions.

Once the room has been cleaned it is very important that the room is then checked by another member of staff. In order to do this they should use a room inspection checklist so that nothing is missed. Two sets of eyes are always better than one.

Top Tips to ensure your rooms are easy to clean and ready for your guests:
1) Go in to one of your guest rooms with a suitcase of overnight items – can you store these conveniently in the room, or are you having to move ornaments or magazines out of the way?
2) Remember to check the bathroom – is there enough shelf space for a bag of toiletries?
3) Pay attention to detail to areas that are often overlooked such as smears on mirrors, and water stains on taps and shower screens.
4) It may seem over the top but there is a reason the top hotels use the white glove test to check for dust. Remember to check the top of picture frames and lightshades.
5) Always clean the room as soon as your guest has departed, so you have time to refresh it before the next occupant.

About Monica Or: As the founder of Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery. She is the Amazon Best Selling author of ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’.
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