Ctrip and Marriott International Take Next Step in Global Partnership
Marriott Rewards Members Will Be Able to Earn Ctrip Points for Stays at 3,600 Marriott International Hotels.
Shanghai – Marriott Rewards, the highly acclaimed loyalty programme of Marriott International, and Ctrip.com International Ltd. (NASDAQ: CTRP) have joined forces to offer Chinese travellers a great variety of hotels and rewarding opportunities when they stay at 3,600 Marriott International hotels around the world.
[Image: Marriott Rewards and Ctrip sign a landmark partnership deal for Chinese travellers: (From left to right - Shaw Ding, Vice President – Hotel Business, Ctrip, Maria Sun, Senior Vice President, Ctrip, Min Fan, Global Chief Executive Officer, Ctrip, Simon Cooper, President & Managing Director, Asia Pacific, Marriott International, Ken Rehmann (Ken Rehmann, Global Officer, Brand Management, Marketing & eCommerce, Marriott International, John Toomey, Vice President – Global Sales, North Asia, Marriott International.]
Marriott Rewards members will soon be able to earn Ctrip points when they stay at any of Marriott International’s hotels globally. This partnership is the first of its kind between a global hotel loyalty programme and Ctrip. In addition, Ctrip announced today it has completed the implementation of a real-time global connectivity with Marriott International. It is Ctrip’s first real-time XML connectivity with a global hotel chain. Ctrip will have to access Marriott’s inventory and rates in real time so customers are able to receive instant reservation confirmation.
“Marriott International is committed to exceptional customer service and Marriott Rewards is an integral part of that customer experience,” explained Simon Cooper, President and Managing Director of Marriott International Asia Pacific. “Ctrip is one of the most popular travel agencies in China and is highly regarded by travellers in the country. We believe the co-operation announced today will further strengthen Ctrip’s and Marriott International’s leadership position in exceptional customer service and will be well received by both Marriott Rewards members and Ctrip users in China.”
“Our collaboration will create an all-win scenario that benefits customers, Marriott and Ctrip. Ctrip users are able to make and confirm their bookings with Marriott hotels in a timely fashion. Marriott International adds a quality distribution channel while Ctrip will have a significant boost of its hotel guestroom inventory. The global system connectivity between Ctrip and Marriott highlights the synergies of our scale, technology and service quality. This resonates with Ctrip’s long-standing goal of creating value for Chinese travelers,” said Fan Min, CEO of Ctrip.
When the programme is fully operational, Ctrip members, who also join Marriott Rewards and designate Ctrip as their earning preference, will receive twenty (20) Ctrip points per USD$1 spent at the following Marriott International brands; Marriott Hotels & Resorts, JW Marriott, Renaissance Hotels, Marriott Vacation Club, The Autograph Collection and EDITION (room rate only).
Members will also be able to receive ten (10) Ctrip points per USD$1 spent (room rate only) at the following brands; AC Hotels by Marriott, Courtyard by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott, Residence Inn by Marriott, TownePlace Suites by Marriott and Marriott Executive Apartments. Members will also be able to earn twenty (20) Ctrip points per USD$1 spent on room rate only at the Ritz-Carlton hotels, the luxury hotel partner of Marriott Rewards.
In addition, Marriott Rewards members can convert their Marriott Rewards points into Ctrip points the following exchange rates:
Marriott Rewards Points Ctrip Points
Ctrip’s hotel reservation network includes over 50,000 hotels in138 countries and areas worldwide with 50 million registered members, making it the largest in China. Key hotels in China have reserved rooms for Ctrip, therefore it has abundant supply of rooms even in peak season. Ctrip offers the lowest guaranteed price for its hotel booking service – Book hotels in China with Ctrip and if customer finds a lower rate for the same hotel room elsewhere, Ctrip will refund 3 times the price difference.
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Marriott Rewards has no blackout dates and members can earn and redeem points at 3,600 Marriott International hotels around the world. In addition to hotels and frequent flyer miles, members can also redeem points for merchandise, cruises, car rentals and more. Marriott Rewards won the 2011 and 2010 Frequent Travel Award and 2009 Freddie Award for “Best Hotel Rewards Program,” and has been named best hotel rewards program by the readers of Business Traveler, Global Traveler, Executive Travel and BusinessWeek magazines.
As China’s leading travel service enterprise, Ctrip provides over 50 million registered members with comprehensive services including hotel reservations, flight ticketing, packaged tours and corporate travel management. In addition, both business and leisure travelers who hold Ctrip memberships enjoy access to travel information and special discounts from preferred businesses throughout China.
Ctrip’s hotel reservation network includes over 39,000 hotels worldwide, making it the largest in China. Over 36 million travelers book hotels through Ctrip yearly.
Ctrip is also China’s leading flight ticketing service, booking over 30 million tickets yearly with all Chinese and major international airlines. Complimentary ticket delivery service is provided in over 60 cities throughout China, and Ctrip One Hour Express Ticketing—an industry first in China—provides reliable and fast e-ticketing service to members. Additionally, the company offers over 1,000 packaged tours to both domestic Chinese and overseas destinations, departing from more than 30 major Chinese cities and serving over one million individual travelers yearly.
In the realm of corporate travel, corporate clients benefit from Ctrip’s complete hotel and airline ticket resource network in addition to Ctrip’s custom real-time dynamic online Corporate Travel Management platform enhanced by Intelligent Reporting. Ctrip cooperates with a number of partner restaurants in Beijing, Shanghai and other major cities throughout China, providing free restaurant and dining information and reviews as well as reservation services.
Ctrip’s new online travel community, Lvping.com provides a platform for members to share travel tips, photos, travel stories and reviews of destinations, attractions and hotels throughout China and around the world, helping travelers make better-informed decisions.
Customers can earn Ctrip Points for booking hotels, air ticket and tour package through Ctrip. These points can be used to redeem free hotel stays, flights and a variety of merchandise. Customers can also opt to convert their Ctrip Points into donations to China Green Foundation or Project HOPE (Shanghai Office).
For information about Marriott Rewards, guests can call 1-800-450-4442 in the U.S. or in China call 400 8300 250 or visit MarriottRewards.com.cn. For information about Ctrip Points, please call 1010-6666 (China) or visit accounts.ctrip.com/rewards.