(More) Top Tips from Top Hoteliers

Following on from the popularity of last week’s feature, Top Tips from Top Hoteliers, we bring you even more “Top Tips” advice from some of the UK’s best hoteliers. This week General Managers from Charing Cross Hotel, Thistle Kensington Gardens, The Gables Hotel and Ellenborough Park, Cheltenham Spa share their top pieces of advice for fellow hoteliers.

Riddian Davies, GM of Charing Cross Hotel says:

  1. Stay positive and believe in your product and your people.
  2. Understand the principles of revenue management and distribution – focusing all your attention on trends, pace, market segmentation, pricing, automation and competitor performance by using industry benchmark tools.
  3. Play an active role and become a leader in all areas of your hotel and brand.

You can read Riddian Davies’ full “Meet the GM” interview here.

Graham Vass, GM of Ellenborough Park, Cheltenham Spa says:

  1. No matter how cliché it may sound, your staff are your greatest asset
  2. Never settle for anything but the best, including your own performance. You know when you can do better and there is always room for improvement
  3. Good communication and fair business policies always produce the best results and create the strongest teams

You can read Graham Vass’ full “Meet the GM” interview here.

Paul Knightley, GM of Thistle Kensington Gardens says:

  1. Listen: all feedback information is invaluable – letters, questionnaires, and dare I say TripAdvisor!
  2. Walk around: it’s the only way to really see what is going on from a guest’s point of view.
  3. USP: find your hotel’s unique selling point – every hotel has one – and then use it to your benefit.

You can read Paul Knightley’s full “Meet the GM” interview here.

David Linton, GM of The Gables Hotel says:

  1. Always trust your instincts and always expect the unexpected.
  2. Surround yourself with a good team – you can’t do it all on your own, as much as we would like to think we can! Support, invest and trust in your staff and you will be rewarded.
  3. Always respond to comment cards left by guests. Whether constructive comments or just a guest saying thanks, follow up with a reply. It’s the little touches they’ll remember and the ones that will bring them back.

You can read David Linton’s full “Meet the GM” interview here.


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