Robert Flinter, GM of The Apex City of London speaks to hotel-industry.co.uk about his first four months running Apex Hotel’s flagship London property.
Meet the GM:
- Name: Robert Flinter
- Property: Apex City of London
- Number of rooms: 179
Hotel-industry.co.uk: How did you begin your career as a hotelier?
Flinter: Well, it all started back in Dublin when I took a summer job at a big tourist and leisure hotel located near my house. That job was so much fun and the hotel was full all the time. It just continued from there.
Hotel-industry.co.uk: How would you describe your style of management?
Flinter: I’m still learning, so it does have to be adaptable. I think that all of my team would say that I am quite honest and direct … and I agree!
Hotel-industry.co.uk: What keeps you awake at night?
Flinter: How we are going to get young people to come into the industry and consider hospitality as a serious career option? I think this is a significant problem in this country. I really thought we would see an uplift when the recession kicked in, but recruitment is still very difficult.
Hotel-industry.co.uk: How is the market changing in your sector and region?
Flinter: Competition is, I think, the biggest issue. With so many new hotels opening or in the pipeline across the city of London, we really need to stay on our toes.
Hotel-industry.co.uk: What is your strategy moving forwards?
Flinter: Simple! Ensure our guests have a fantastic stay – they will then come back and stay with us again and again.
Robert Flinter’s top three pieces of advice for hoteliers:
- Be open to change
- Work hard
- Help promote our industry as a good place to work