"What our guests learn about us, will impact on their impression of what service they can expect."
Hospitality firms must beat off hackers to safeguard their businesses
Five network security threats facing hospitality – and how to fight them
Bottoms Up! Beacon offers advice on how operators can stay afloat amongst declining UK beer sales
"Individualise name badges for our employees to highlight their skills and talents."
Can You Define Customer Service?
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